Rental FAQ
How renting works
Cleaning included. Prepaid returns. Normal wear happens — we've got it.
- How long can I keep my rental?
Four days is standard. Eight days is available on most pieces when inventory allows — you'll see the option when you choose your dates.
- Do I need to clean it?
No. Cleaning is included with every rental. Please don't wash, dry clean, spot treat or try to remove stains yourself — professional care is part of what you're paying for.
- What if I spill something?
Normal wear happens. Ordinary removable stains and reasonable wear from wearing a piece out are included. Just send it back and let us handle it.
- What counts as damage?
Significant damage that needs professional repair or restoration may be charged at the reasonable repair cost. If a piece can't be restored, or is never returned, the item's stated Replacement Value may apply.
Care & Damage has the full picture.
- Where does COVABL deliver?
COVABL currently offers local courier delivery throughout Orange County and select areas of Los Angeles. Your look is delivered directly to you and picked up again when your rental is over. We’re starting locally so we can deliver the level of service we want COVABL to be known for, with plans to expand to more neighborhoods and cities as we grow. If you’re outside our current service area, join First Access and we’ll let you know when COVABL comes your way.
- What if something doesn't fit?
Check the size guide, measurements and fit notes before you reserve — each piece is held specifically for your dates. Rentals aren't refundable for fit once fulfillment has begun.
- When do I return it?
The Return By date is the last day of your rental window and appears on your order, confirmation email and account. Four-day and eight-day rentals both work the same way. Have the piece packed and ready for pickup on that date.
- What happens if the carrier loses my return?
Once your return has been picked up by a COVABL courier, it’s in our hands. You won’t be held responsible for a package that is lost after confirmed pickup.
- Can I extend my rental?
Sometimes. Extensions are possible when the same physical piece has no conflicting reservation after yours, and must be requested and approved before your original Return By date. You can request one from your account.
- What happens if my return is late?
Late returns are charged 25% of the item's standard 4-day rental price per late calendar day, with a $20 minimum and $100 maximum per item per day. An item 7 or more days late may be treated as unreturned.
- Can I cancel?
7+ days before arrival: full refund. 3–6 days before arrival: 100% COVABL credit. Less than 72 hours before arrival, or once fulfillment has begun: nonrefundable.
- What if COVABL delivers the wrong item or size?
That's on us. If we deliver the wrong item, the wrong size, something materially different from its listing, or something unusable, we'll offer a replacement where possible or refund the affected rental.